Privacy policy

Information we collect

• Contact details, including name, email address, phone number, and delivery address where needed.
• Order details, including basket contents, delivery or collection date, payment status, and order notifications.
• Account details for customers who create an account, including saved contact and delivery information.
• Payment identifiers from Stripe. Full card numbers are handled by Stripe and are not stored by this website.

How we use information

• To process orders, payments, delivery, collection, refunds, and customer support requests.
• To send order confirmation, delivery estimate, and delivery completed messages by email or SMS.
• To protect the website, prevent fraud, keep records, and meet legal or accounting obligations.

Service providers

We use trusted providers to operate the service, including Stripe for payments, email and SMS providers for notifications, Cloudinary for media, Google Maps for delivery routing, and our hosting/database provider.

• ('heading', 'Service providers')
• ('body', 'We use trusted providers to operate the service, including Stripe for payments, email and SMS providers for notifications, Cloudinary for media, Google Maps for delivery routing, and our hosting/database provider.')

Your choices

• You can update account details from your account page.
• You can remove saved payment methods from your account page.
• You can contact the shop to ask about access, correction, or deletion of personal information, subject to legal record-keeping requirements.